We are very sorry to learn that your experience with Wine Cellar Specialists was less than ideal. We are, however, extremely keen to understand causes of problems and things that negatively affect the experience of our clients.
If you would be willing to take a few moments to provide us with some insight into your situation we will review your input carefully and do our best to improve our processes in the future.
Note: This is something we take very seriously. Thanks to input like this from our clients we have made significant changes to the way we do business and the services we offer. For example touch-up kits are now a standard component with every wine cellar racking set we supply. This is thanks to just one client who provided some great constructive feedback.